It was a referral client hence we had to be more cautious as good words comes with a huge responsibility. We were approached to build a telehealth app for their paediatric division. The goal was to reduce in-person visits of kids to their facilities during the COVID-19 pandemic. But they were concerned about the app going obsolete after the pandemic. The organization wanted to retain users and keep growing the app even after the crisis was over.
Challenges & Goals
We spoke to our in-house expert medical consultants who were aware of the telehealth app market. Most of the patients install an app when they need it and completely forget about it. And the next time they need it, they install another app.
To solve this, we spoke to all the stakeholders. We spoke to parents, paediatricians, and the hospital management. The problem was apparent: telehealth apps usually didn’t provide value to the patients after the consultation.
- Patients stopped using the app soon after download.
- Patients were apprehensive to shift to a new telehealth app after using other apps.
- The app was for paediatrics but was going to be used by parents.
- Getting patients to continue using the app even after the initial consultation.
- Develop features that would improve app adoption.
- Make an app that would be useful to the parents to help take care of their kids.
We created an app with a prime focus on telehealth, and also motivated patients to use it as routine. Our solution was built focusing on bringing value to them each day. It was sync between technology and the healthcare cycle that patients would love to engage.
The result of our innovative approach was an app that continues to gain users and retains them for a long period
Technologies We Utilized
By using the latest technology, multifaceted compliances we ensure our solutions are future-proof.
We used Adobe XD for developing an app prototype that closely resembled the final product.
We used our proprietary HIPAA compliant EMR technology to store patient details securely.
For enabling smooth video calls over the app.
To store patient data in the cloud- data security means a lot to us. The solution can be easily scaled up using AWS.
Advanced artificial intelligence algorithms to provide accurate insights into patient’s behavior.
For building the mobile apps and make sure we are there everywhere.
The result was the perfect fusion of innovation and clinical value.
Through multiple rounds of testing, we created a UI loved by patients and doctors alike- A holistic view with right connect & reduced complexity.
Consistent app usage
Focused on delivering experience, where patients continued to use the app long after the initial install.
Valued for organization and patients
Team bridged right solution & technology alignment, hence ended up providing value to each stakeholder involved.
Improved patient trust
Consistent communication between the organization and patients improved patients’ trust in the doctors and resulted in better adherence to medical recommendations.