We have deployed mobile and web products that grow at scale, from mobile applications to enterprise-grade platforms across a wide variety of industries.
Partnering with SyS Creations has been transformative for our telehealth platform. Their deep expertise in technology, business, and compliance—including navigating HIPAA regulations—ensured we met all necessary standards while enhancing patient privacy and convenience. They expertly integrated pharmacy services with our virtual consultations, improving our workflows and patient satisfaction. The team’s strategic insights and commitment to our goals have made a significant impact. We couldn’t have asked for a better partner!
Introduction
As healthcare continues to evolve, the need for seamless integration between telehealth and online prescription services has never been more critical.
Today’s patients are seeking not only convenience but also privacy, wanting to manage their health needs discreetly from the comfort of their homes.
Addressing this demand, our client, a pioneering telehealth platform, set out to revolutionize the delivery of healthcare services in Canada.
By combining virtual medical consultations with streamlined prescription services and medication delivery, the platform aims to bridge gaps in accessibility and convenience.
This case study explores how our integrated approach to telehealth and pharmacy services has enhanced patient privacy, streamlined healthcare processes, and provided a scalable solution to meet the growing demand for efficient and accessible healthcare.
2022
Canada
$150K+
10
Challenges & Goals
Integrating telehealth with online prescription services presented several challenges that needed to be addressed to ensure a seamless and effective solution.
Here’s a look at the key obstacles we faced and how they were tackled:
- Patients felt uncomfortable discussing sensitive conditions such as sexual dysfunction and mental health issues, impacting their willingness to seek treatment.
- There was a growing demand for convenient access to medications, with patients preferring home delivery over in-person pharmacy visits.
- The increasing demand for primary care services required more efficient healthcare processes to manage patient loads effectively.
- Existing telemedicine solutions lacked integration with health insurance, resulting in higher out-of-pocket costs for patients.
- The need for a user-friendly interface that could handle various healthcare tasks, including virtual visits and prescription management, was critical.
- Ensuring data security and patient privacy in an online environment posed significant challenges.
- Integrating the new platform with existing healthcare systems and workflows required careful planning and execution.
- Scaling the platform to accommodate a growing user base while maintaining performance and reliability was essential.
Our Engagement
We played a pivotal role in transforming the telehealth landscape by designing and developing a comprehensive platform that enables users to schedule virtual visits, request medical assessments, and receive prescriptions with free delivery.
We seamlessly integrated insurance coverage options where eligible to enhance accessibility.
To ensure robust development, we provided staff augmentation services with front-end, back-end, and full-stack developers, collaborating closely with the client’s team through agile practices.
Our team utilized a tech stack of Node.js and React.js, building and optimizing the platform with custom components and migrating legacy systems to a new REST API for improved functionality and scalability.
Additionally, we partnered with the client for ongoing improvements, continuously refining the platform’s efficiency and user experience based on feedback and iterative updates.
We’re thankful for our partnership with our client, which allowed us to integrate telehealth and pharmacy services seamlessly. This collaboration delivered a 10X return on investment, empowering their users and setting a new standard in healthcare. Together, we’re redefining convenience and privacy in patient care!
Technologies We Utilized
To deliver a cutting-edge telehealth platform, we harnessed advanced technologies and development practices. Here’s a closer look at the technical approach and solutions that drove the success of the project.
Adobe XD
We used Adobe XD for developing an app prototype that closely resembled the final product.
Node.js
To build a scalable and fastest backend that easily handles heavy server-side processing
React.js
To handle the view layer of the web app and make page reloading faster
VoIP
For enabling smooth video calls over the app.
Stripe
To receive and send payments for better online business management
Android/iOS
For building the mobiles apps and making sure that we’re on every platform
Project Media
Result
Enhanced User Experience
Improved the platform’s usability, leading to higher user satisfaction and engagement. Patients can now manage their prescriptions and medication needs more conveniently.
Increased Patient Access and Convenience
Monthly sales increased as the platform allowed healthcare practitioners to reach more patients and provide timely care.
Streamlined Healthcare Processes
The platform optimized healthcare workflows, enabling practitioners to manage and treat more patients efficiently, regardless of their location.
Scalable and Integrated Solution
The platform successfully scaled to meet growing user demand and integrated effectively with health insurance and pharmacy services, providing a comprehensive and cohesive healthcare experience.
