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Healthcare Mobile App Usability Testing: A Process that No One is Focusing in Healthcare Industry

In this booming mHealth app market, numerous IT professionals are overlooking usability testing practices for healthcare mobile or web app development.

For them, app development is only about doing UI/UX design, coding, and then launching.

With this mindset, they often fail to meet user expectations and healthcare business goals.

However, as a healthcare IT company, we understand every inch of users and healthcare business requirements.

Hence, we do result-driven healthcare mobile app usability testing to keep up the pace in this ever-expanding mHealth app market.

So, let’s take a deep dive into how we perform successful healthcare usability testing.

What is Healthcare Mobile App Usability Testing?

Usability testing is the method to evaluate the healthcare mobile or web app by testing with real users.

The purpose of this approach is to find how simple an app is usable for healthcare professionals and patients.

Moreover, this method enables us to make it a more user-friendly and engageable mHealth app as per the users’ and business needs.

Why is Usability Testing Important for Healthcare Mobile or Web Apps?

Usability testing gives in-depth insights into the healthcare app as it is performed by real users, in the real world, with robust technology.

Here are some of the key points you should explore to understand how usability testing is important for mHealth apps.

  • To identify the users’ requirements, behavior, and expectations
  • To create a more feasible healthcare app
  • To understand is the features are easy to use or not for the real users
  • To improve user experience and satisfaction in one shot
  • To ensure the app will perform in a market or not
  • To avoid the flaws in the app

What are the Methods of Healthcare Usability Testing?

There are mainly three types of usability testing for mobile apps.

So, let’s explore how each of them acts in healthcare usability testing.

1. Manual Testing

This is the traditional and old-age method of usability testing.

In this method, a UI/UX designer and analyst gives one particular task to the live-in user to analyze,

  • How is the user performing the given task?
  • What are the concerns the user is facing?
  • What are the suggestions of the user?

After completing the task, UI/UX designers and analysts can easily improve the functionality and usability of the app based on the manual testing data.

2. Tools Testing

Eye-tracking and heat maps are one of the widely used tools for mobile app usability testing.

Let’s understand each of them in detail.

Eye-Tracking Tool

In this method, a user wears a device that records the eye movement while he or she is performing a given task so that UI/UX analysts can analyze,

  • Time spent on a particular area
  • Which things are attracting or distracting the user
  • Which features are complicated for the user

Heat Map Tracking Tool

This tool tracks and records the movement of the mouse while a user is performing the mobile app usability test.

From that, UI/UX analysts can analyze,

  • Cursor and scrolling movement of the user
  • How many times did the user click on a particular area, content, or feature?

3. Online Testing

In this method, you just need to submit your healthcare website, mobile app, or web app to the online testing solution provider.

Online testing services execute various usability tasks with the help of real users who enroll in the testing program to just examine the usability of the healthcare apps.

From that, it provides analytics and heat map reports so that you can analyze how your digital healthcare products are performing in the real world.

How to Perform a Successful Mobile App Usability Testing?

First, you need to classify some of the important criteria such as

  • App type
  • Stage of development
  • The purpose behind the test

After that, you just need to follow the below-mentioned actions to create a result-driven usability testing plan.

  • Create a list of the parts that need to be tested
  • Identify what process is required to accomplish the task
  • Select the user as per the requirements
  • Conduct a test
  • Ask questions to the user about their experience and their recommendations
  • Gathers the data and reduces the flaws of the app

Why Are We Focusing on Healthcare Usability Testing?

As a healthcare-specific IT company, we’re familiar with the significance of mHealth apps in this digital healthcare era.

Healthcare mobile and web apps are effortlessly dealing with the modern care needs of the patients such as telemedicine solutions, prescription delivery, and much more under one roof.

Thus, it’s essential to focus on the usability of healthcare mobile and web apps.

So, here are some of the reasons that showcase why we are focusing on the untapped mHealth apps concerns.

  • Adequate mobile app usability testing makes mHealth apps efficient and easily accessible
  • It helps us to identify both patient and care providers’ requirements
  • To improve the productivity of the mHealth app
  • Want to provide a safeguard for the usability and navigation errors
  • Enhance the satisfaction of the users

What is Our Ultimate Goal for Healthcare Usability Testing?

UI/UX design of the mHealth app is a very complex procedure which requires healthcare-specific knowledge and most importantly, an understanding of the various needs of the patients as well as the care providers.

Not conducting result-driven usability testing only adds more complexity to the healthcare apps.

As a consequence, healthcare enterprises will not be able to meet user expectations which can directly affect their business goals and overall ROI.

Thus, our ultimate goal is to perform comprehensive healthcare app usability testing.

So, the users can completely avoid this entire mess, and healthcare enterprises can achieve their business goals with ease.

For that, our healthcare-specific team of UI/UX designers and analysts is qualified enough to deal with usability loopholes of mHealth apps at any stage of the development process so that healthcare enterprises can avoid unnecessary efforts.

We are Decoding the Healthcare IT Mess to Make Healthcare Accessible to Everyone

We are an Ontario-based healthcare IT company.

For over 8+ years, we’ve been dealing with the technical, business, and compliance concerns of healthcare startups, enterprises, organizations, and government agencies.

Our healthcare IT passion, dedication, and most importantly strong mindset make us different from the rest.

What drives us is our solid vision to decode the healthcare system loopholes with our 50+ army of healthcare IT professionals including

  • UI/UX designers
  • App developers
  • Compliance specialists
  • Business analysts
  • AI/ML specialists

So, if you want to create an impact by focusing on the modern healthcare needs of users, let’s thrive together!