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Build Online Doctor Consultation App in Australia: An Australian Telehealth Startup Eucalyptus Which Raised $22 Million + $60 Million Must be Your Inspiration

Do you remember those days?

Australia, the country that managed the pandemic more effectively than the USA and Canada were racing against time to stop the delta variant from causing havoc!

The best hope Australia had was teams of contact tracers who were putting tremendous efforts to contain the spread.

But if they had failed, the entire healthcare ecosystem would have collapsed which almost happened.

It was a very close call.

Two GDP-producing cities of Australia were on their knees and people were trapped in helpless situations!

During those difficult times, one thing emerged as a shining star.

Yes, we are talking about online doctor consultation apps or telehealth apps.

These apps are so useful that it continues to thrive even today when the authorities are about to end the pandemic isolation rules and other COVID mandates.

One such very popular online consultation app in Australia is Eucalyptus which had raised $22 million during the time of the pandemic.

And also later raised $60 million in a series C round to make a grand entry into the UK market.

How Eucalyptus, an Australian Telehealth App Startup Raised $22.3 Million from Hims and Hers Investors and Later $60 Million? 

Founded in 2019 by Tim Doyle, Benny Kleist, Alexey Mitko, and Charlie Gearside, Eucalyptus had announced to raise $22.3 million in its series B funding round led by NewView Capital.

And they later raised $60 million.

The New South Wales-based telehealth app startup has managed to close this successful funding round within 2 years of its inception!

It runs its digital healthcare business with 5 different brands across fertility, health, and wellbeing.

This is what Hims & Hers has been doing successfully.

However, Hims and Hers is only popular in North America.

While Australia has good potential for such a business model, no major player has ever dared to do that.

So, by doing what Hims and Hers are doing in the USA, Eucalyptus made Hims and Hers investors to invest in it.

These 5 brands of Eucalyptus are,

  • Pilot: For men’s health
  • Kin: Online fertility support for women
  • Normal: Sexual wellbeing
  • Software: Prescription skincare or teledermatology
  • Juniper: The weight loss program

One of the major reasons why Eucalyptus is reporting outstanding growth is its “demographic-focused digital clinics” which target different health issues of different demographics with different brands and healthcare services.

With its intuitive platform, it enables patients to seek medical consultation virtually and receive ePrescriptions.

It also delivers drugs or prescriptions to the doorstep of users.

Overall, from medical consultation to ePrescription and prescription delivery, it streamlines the entire patient care workflow.

Business Opportunities for Online Doctor Consultation App in Australia 

Eucalyptus has successfully proven the prosperous business opportunity of telehealth in Australia.

But when you invest hugely in telehealth app development in Australia to build a telehealth platform like Eucalyptus, you should collect other shreds of evidence.

A more private healthcare ecosystem

Unlike Canada, the Australian healthcare ecosystem has less direct control of the government.

Many Australians also prefer to seek healthcare from private institutes.

While a more private healthcare ecosystem restricts federal funding opportunities, it enables healthcare providers to offer telehealth services with several unique business models.

In other words, telehealth providers in Australia can set prices for virtual care and generate extra revenue streams without the influence of the government.

This eventually allows them to generate more revenue and open many investment opportunities in the online doctor consultation app market.

44% of Australians have private healthcare insurance

Even though the federal government of Australia provides medical coverage to all Australians, almost half of its population has private healthcare insurance.

This depicts that Australians are keener to private healthcare providers and they would choose private healthcare over public healthcare infrastructure.

International students find it difficult to navigate the healthcare

Australia is the world’s second-most popular destination for international students after the US.

Every year, around 1 million international students migrate to Australia for education.

Australia has a special health insurance coverage for international students called Overseas Student Health Cover (OSHC) which is the paid one.

To first get the medical card and then use it when required, international students face several challenges as they are not used to it.

Many avoid using it and pay an up-front fee.

Thus, they are always looking for easy and affordable healthcare solutions.

Long wait time

The average wait time to see a primary care physician in Australia is 4 to 5 days.

Whereas, using online doctor consultation apps, patients can see doctors within hours.

Remote communities

There are multiple remote towns in Australia – deep into the desert – where people cannot get easy access to healthcare services or have to travel hours for the nearest clinic.

With telehealth, people living in remote areas can talk to physicians in Melbourne or Sydney from their mobile devices.

Future of Online Doctor Consultation in Australia in the Post-Pandemic Era

You must be considering the future of telehealth or online doctor consultation if you are planning to develop a telemedicine app.

So, let’s discuss it.

B2B software comparison website Capterra has recently carried out a study with over 1000 Australians to identify what they are thinking about telehealth.

Here are the top findings:

  • Over 92% of Australians have experienced telemedicine for the first time during a pandemic.
  • 84% of first-time users used telemedicine for consultation unrelated to symptoms of the virus itself.
  • 79% of total respondents said that they would use telemedicine again.
  • The major reason Australians are using online doctor consultations is lower wait times.
  • Another reason is a reduced risk of catching contagions.
  • 75% of respondents said telemedicine was able to solve their problems.
  • Only 12% said they needed in-person appointments after televisit.
  • 81% of Australians use mobile devices for seeking virtual care. (This is why it is crucial to build an online doctor consultation mobile app!

Telemedicine + Healthcare eCommerce = A Combination Both Users and Investors Can’t Resist

Well, selling medication, prescriptions, and other healthcare/wellness products – that too with subscription plans – from the telemedicine app itself is where the telemedicine apps have evolved.

So, here is how it works. 

  • A user visits the application.
  • Have consultation with doctors.
  • Buy the product/prescription and sometimes subscribe from the same app.

This model suits perfectly to wellness issues such as hair loss, skin issues, menopause-related issues, etc.

With such a model, you not only build a larger user base but increase the revenue streams too.

How Can We Help You Build an Online Doctor Consultation App in Australia and Start a Telehealth Startup?

We’re an Ontario, Canada-based healthcare-focused IT company known as telemedicine tech, business, and compliance experts.

With our healthcare IT-specific knowledge, we have been dealing with Canadian, US, and Australian healthcare challenges for more than 8 years.

And since the pandemic, we’ve doubled our resources and efforts to empower healthcare providers with the right tools and technologies.

Talking about a telemedicine product, we design, develop, and deliver custom, MVP, and white-label solutions.

1. Custom telemedicine platform

A platform developed dedicatedly for you from scratch while addressing your unique needs and clinical workflows.

This is the process we follow to build a masterpiece!


2. MVP telemedicine platform

Most affordable and effective choice with only useful and common features.

Go for it if you have a low investment cap and want to test the market before investing more.

3. White-label telemedicine platform

A  mobile and web platform with a ready base which we further customize as per your branding and workflow needs.

Compliant with all data privacy laws and feature-packed! Check out its UI/UX samples.

telemedicine white label

White label telemedicine

We also have expertise in HL7 and working with operational workflows to integrate top EMR/EHR, pharmacy management software, and other healthcare platforms with your telemedicine platform for easy and real-time data sharing across systems.

In addition to all your technical challenges, we’ll solve compliance and business challenges as well.

We’ll guide you with business models, operations, strategies, compliance requirements, etc.

Overall, we’ll deliver you peace of mind!