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Build Care Coordination Software Like Pager Which Raised $70 Million

Quick Summary In recent years, the healthcare industry has embraced technology in healthcare with open arms.

To give you an exact idea, the investment in virtual care is on an accelerated path with Rock Health’s digital health funding report for the first half of 2021 totaling $14.8 billion which is at an all-time high.

Thus, today we take you on the voyage of healthcare communication solutions.

Addressing, what is care coordination and the systems it runs for.

How can we help you implement care coordination software in your practice?

Fulfilling and addressing the gaps in healthcare by providing care in coordination with a healthcare communication solution or care coordination system has been a game-changer in managing patients’ care, doctors, and caregivers’ practices.

Pager, a New York-based venture got inspired by the 50’s paging service technology and created a care coordination and navigation platform.

Providing a turnkey digital platform to users, clinicians, and organizations that may enable any combination of automated screening, care team coordination, appointment scheduling, telemedicine assistance, prescription, and chat-based customer service.

With a nearly 800% increase in consumer encounters, Pager recently raised $70 million in Series C funding focusing on increasing the capacity of their care coordination platform development and penetrating new markets in Latin America and the U.S.

With total funding raised of $133 million to date. Walter Jin, chairman, and CEO, of Pager, said “Our latest fundraising round further validates the meaningful value that virtual care provides and how we improve care access and health outcomes while lowering costs.”

What is Care Coordination and How Does It Help Patients and Healthcare Professionals?

A care coordination platform enables clinicians to rapidly and securely communicate patient information to deliver the best care possible.

With a care coordination system, caregivers, such as doctors, nurses, PCPs, and specialists create smart workflows, auto-triggering tasks, and generate patient-tailored plans so that they can focus on the priority issues and pay attention to patient care rather than getting involved in clinical and clerical work.

The ultimate objective of coordinated care for patients is to enhance health outcomes by coordinating information and saving expenses by removing duplicate tests and treatments.

The care coordination platform also enables clinicians to rapidly and securely communicate patient records to deliver the best care possible.

It helps generate a patient-centric approach towards those who need care and those who deliver care.

Types of Care Coordinations

1. Palliative care- Caring for hospice patients requires lots of coordination because of their health fluctuations between palliative and curative care. All team members rely on a means of communication that allows providers to communicate information as soon as it becomes available. The optimization of the quality of life and mitigation of suffering for palliative care patients needs an interdisciplinary caregiving approach.

2. Long-term care- Some patients need to spend a long duration of time in hospitals. They often change care levels, hospitals, and treatments based on the time. So, treatment plans, prescriptions, test results, and any other protected health information must be communicated between hospitals and providers in a secure manner which requires well-coordinated care systems.

3. Primary & Acute care- Because physicians cannot afford to waste time communicating with colleagues when they need to focus on preserving the patient’s life. Acute care coordination promotes efficient communication in provider changeovers is essential for lowering the mortality rate.

In primary care, all health-related services are required by the patient daily. Communication between clinicians, specialists, and patients is required for primary care coordination.

How to Develop an Effective Care Coordination System? Let our Healthcare IT Experts Guide You

As we worked on this blog, we got inputs from our team of healthcare IT solutions experts and they shared a pathway for building a successful care coordination software.

  • Finding the right patient needs is the very first step in developing an error-free health and coordination platform. Using advanced good data analytics you create a patient directory that shares similar attributes.
  • Ranking the patient risk factor helps in the assessment of patients’ treatment barriers. These include functional, cognitive, and environmental barriers with gaps in care.
  • Interventions that can benefit the patient the most must be assessed and prioritized too.
  • Developing a patient-centered care plan, which is built with the help and assistance of care providers and care teams.
  • Evaluation of your outcomes by setting a baseline for patients, accessing accomplishments, and comparing status; post-intervention.
  • So, you gained a lot of knowledge and experience after the above assessment. The work doesn’t end here. Use all that experience and assessment to develop a better version of care coordination than before.

Features You Can Add to Your Care Coordination Software with Us

With a unified entry point.

We practice successful care coordination management and provide excellent communication among patients and specialists where your end-user can choose and customize his/her care team and professionals.

And when you develop a care coordination system with us. We offer:


With a robust combination of Video, voice, and chat. For both patients and their clinicians, our care team maintains care with periodic notifications and follow-ups. You can develop the whole communication module in a multilingual setup.

  • Telemedicine- Patients can get consultation from their care team(doctors, and nurses) from the convenience of their home.
  • User-friendly Interface- With clean and easy to use we make sure ease of navigation for both the parties delivering and receiving care. You can easily update care management information across your patient data.
  • Remote patient monitoring- We understand patients who need palliative and acute care need constant monitoring. Our remote patient monitoring feature/system is promising to improve care quality and reduce stress on the care team.

Administrative Tasks

You can customize hours not leaving any of the members ‘on hold’ without care. With our supervision feature, the GP or the authoritative personality responsible for monitoring patient care can keep an eye on the whole care team and tasks. The customized geo-location coverage and analytics dashboards help you manage the patients’ tasks as well, in case they forget or are unable to execute them.

  • 360 360-degree solution- With our full team care coordination and cross-department communication feature, all administrative tasks can be accomplished without any redundancy. Our 360-degree feature provides all the integrated tools in one place.
  • Database customizations- The care team checks, creates, and schedules databases for all of their appointments in one place without the hassle of remembering.
  • Discharge and transition support- Although care management systems frequently focus on acute, episodic treatment, patients require the support of their caregivers after they have completed an inpatient stay. Our app features can help caregivers reduce the task of generating visiting summaries or reports that need to be forwarded to the rehabilitation of SNF facilities.


Going one step further, The platform connects providers to doctors and specialists in care management systems, which can assist your practice in meeting CMS standards.

  • Compatibility- Caregivers have the liberty to access the software from anywhere and on any device. With our special 6-digit code feature, highly secure, the care team member can log in from anywhere or any mobile device.
  • Build your team- This feature supports the patient or the care receiver choosing their team of care providers, nurses, specialists, and all of this available on request. The representatives will be available even at 11 PM.
  • Scheduling tools- Preparing monthly billing reports, and processing insurance claims can be done without disturbing the doctors and nurses as they focus on providing care. With our mastery in providing state-of-the-art analytical report features, it becomes easy for caregivers and patients to schedule their next step in treatment and care planning.


Just sit back and relax, our expertise in automation makes all the above tasks automated and many more. With the bonus of tracking your compliance to make sure it is up to date.

  • Clinical data management- Automated patient directory with well-curated patient database management. Using AI we provide automation in the report and scheduling with an easy-to-use and track interface. Creating custom filling forms that can reduce cost and waste of time by reducing paperwork time.
  • Robotic Process Automation (RPA)- Implementing RPA in care management can be effective with the integration of pharmacy and lab services. Generating automated prescription refills, uploading lab test results, and monitoring emergency medication fulfillment. Onramping of data into integrated EHRs/EMRs. And interconnecting different systems such as telemedicine with PMS, scheduling tools to database customizations.
  • IoMT- In care management, patients often need to be monitored using IoT devices. With automation in RPM, an automated message alert or notification can be delivered to the care team in case of an emergency. At the same time, these devices connected to your care management software upload vital data to patient charts increasing efficiency in patient activity tracking.

How MVP Approach Helps You Build a Premium Platform like Pager at an Affordable Price?

Building a healthcare communication app can be quite financially draining. And one cannot expect to get multi-million dollar funding in the first go.

A custom-made app can cost you thousands of dollars, whereas, using the Minimum Valuable Feature for an MVP app you can prepare the roadmap.

At first, you add a minimum and the most basic features that your app requires and later once the app is validated by testing the app with real users you get plenty of flexibility in the product development process.

And, once you are assured the MVP has done good with the audience. With the real-time data collected the chances of getting funding by persuading investors also increases.

In other words, with MVP before diving into full app development, you’ll have a good sense of whether your app will function or not.

How Can We Help You Implement Care Coordination Solutions in Your Practice?

With our plethora of experience in delivering healthcare communication solutions with care coordination platforms, we strive to provide the best healthcare outcomes by implementing HIPAA compliance on your care coordination system.

With in-house compliance specialists, we make sure to deliver your software with HL7s FHIR standards. We also make sure your care coordination system is accessible to everyone in the country even to those with disabilities; we follow ADA (Americans with Disabilities Act) compliance.

We provide integration and custom development with top EHRs like EPIC, AthenaHealth, Cerner, McKesson, and many more. Not to brag! But we have expertise in using the Redox integration engine as well.

Our 6D’s for plan execution- Discussion, Discovery, Designing, Development, Demo & QA, and Delivery ensure a smooth workflow with a dedicated team allotted to you.

We would like to hear your thoughts on this blog, and if you are looking to build a healthcare communication solution like Pager or something more customized and relevant.

We can do wonders for you! Explore our few case studies.