• We brainstorm on behalf of our clients.
• We study the tech stack of our client’s competitors too.
• We ask our other sources to validate what we have come up with.
• We remain straightforward and suggest practical solutions.
• Our priority is the sustainable growth of clients rather than closing the sales.
• And thus, nothing restricts us from being real!

An entrepreneur named Jacob from Salt Lake City in the USA approached us back in early 2022.

He already had clarity over what he was supposed to build and what technology stack would require to accomplish what he had planned.

We started communicating over email.

And here is what his requirements were.

Basically, he was looking to build a healthcare eCommerce platform with Shopify.

We took our time.

We never respond quickly. We need solid reasons to suggest something to our clients. We can’t share any random things based on our beliefs.

But that does not mean that we sit ideally. We start brainstorming the moment we hang up the first call. And in the next call, we present the complete roadmap.

We did the same in the case with Jacob too.

Day 1:

We had extensive discussions with our CTO.

The following are some of the keynotes – shared by the CTO.

Endnote for Day 1:

Selecting Shopify in the tech stack of a healthcare eCommerce web app could not deliver value as the ordering flow involved the PHI of patients.

Day 2:

We brought healthcare compliance experts into the discussion.

Our biggest fear was the non-HIPAA compliance status of Shopify. And it came true.

Shopify isn’t HIPAA compliant. And since we were supposed to deal with PHI, we can’t bet on non-HIPAA compliance technology.

To know the compliance status of Shopify, we directly talked with Shopify itself.

Endnote for Day 2:

Shopify is not HIPAA compliant. Meaning, there was no way of using it for prescription skincare ordering that involved the PHI of patients.

Day 3:

The client had something fresh. He had a plan to use Shopify even if it is not HIPAA compliant. He had a hybrid approach.

Here is what he explained.

Endnote for Day 3:

A hybrid (Shopify + custom) approach could be possible.

Day 4:

We were done with our assessment of the hybrid model. And here is what we had suggested to the client.

Endnote for Day 4:

Any other development approach rather than a custom development model is like DIY – just a temporary solution to the problem with high possibilities of collapse in the future!

Day 5:

For other people, it was Friday. For us, it was a deciding day.

Endnote for Day 5:

Shopify could not pass the checklist to be selected in the tech stack! (And it took us 5 days to decide this. That’s how a true entrepreneur and a true healthcare tech company decides, together.)

You should read this: Why and why not use Shopify for healthcare eCommerce?

The development team is at work.

The product will get ready anytime soon.

And the best thing about the product is its technology stack!

Once it will get deployed, we will share the results too.

But for now, let’s leave you with a thought,