Quick Summary: Canadian vet telehealth startup named Vetster has announced its entry into the online vet prescription UK market after raising a whopping $30 million.
Headquartered in Toronto, Canada, the startup is very successful in North America, and its recent move to enter the UK market is part of its long-term expansion strategy.
Being a Canadian healthcare IT company, we have been very fascinated by Vetster and thus following its every move since its inception.
We very firmly believe that Vetster will also dominate the UK market with its online vet prescription and vet telehealth services.
However, it will not get an easy playground as some local players have already been standing strong out there.
One such local player is PetsApp which offers vet practice management software equipped with telehealth features.
In such a competitive and lucrative market, assumptions are endless. But one thing is very certain that the UK is the next hotspot for pet care-focused healthcare startups!
We are honored to be recognized as “Pet App of the Year” by the 2022 Pet Innovation Awards Program @AwardsPet, the industry’s most robust recognition platform for the innovators and leaders of the pet industry! 🚀🏆 pic.twitter.com/hckWPH1PUE
— Vetster (@Vetster) September 15, 2022
Is there a really profitable market in the UK for online vet prescriptions, online vet pharmacy, and other online pet care services?
As per the study conducted by the Vetster itself, “UK veterinary clinics (57%) are struggling with the volume of appointments for pets.”
Thus, by providing several pet care services online, vets can serve more pet owners in a given time and earn more revenue – while reducing unnecessary footprints at their clinics.
In addition to this, Google Trends data clearly depicts that a more number of people are getting comfortable with receiving vet prescriptions online.
Over the period of the last 5 years, the trend has either remained constant or been ever-increasing.
Moving on, one of the most popular online vet pharmacies in the UK named, Pet Drugs Online, has estimated web sales worth $25 million – $50 million. (Source)
Another online pet care startup named Hyperdrug has estimated web sales worth $5 million to $10 million. (Source)
These numbers are enough to tell you why investors are pouring money into online vet prescriptions startups.
UK’s own PetsApp and Canada’s Vetster are a major threat to each other: But there is a catch!
We did extensive market research of the UK’s pet care startups and one startup that we anticipate can give tough competition to Vetster in the UK is PetsApp.
The technologies at the core of PetsApp are more cutting-edge than Vetster. With merely just a powerful technology stack, PetsApp can give tough competition to Vetster.
However, the major catch here is that PetsApp serves different market segments.
It provides software for vet clinics to let them easily communicate and engage with pet owners. More specifically, it is a vet practice management software.
Due to this, it follows a B2B2C approach. (Here, B1: PetsApp, B2: Vet clinics C1: Pet owners)
Whereas, if we talk about Vetster, it follows a B2C approach. (Here, B1: Vetster with its vet team and C1: pet owners.)
The pricing structure is also different.
PetsApp charges vet clinics on SaaS models.
Whereas, Vetster charges pet owners on a per-visit model.
Additionally, Vetster is more focused on vet telehealth services whereas PetsApp is more focused on a comprehensive ecosystem for easy vet clinic management.
If we connect the dots, Vetster can never be able to replace PetsApp’s vet practice management software as it is neither Vetster’s interest nor its business DNA. (Vetster is a B2C company and it will remain the same for consistent growth.)
However, it is quite possible for PetsApp to replace vetster by launching vet telehealth services separately. Why? Well, they already have an ecosystem in the form of vet practice management software!
Ultimately, anyone can do anything. But at the end of the day, it is a matter of who has a flexible tech stack and internal team structure to adapt faster!
We also play an important role in UK veterinary industry with our vet practice management software
We are a healthcare-focused IT company with only entertaining healthcare IT projects.
We invested our best team and 2 years to build a healthcare software ecosystem that can be customized to address any use case.
And with its no-code capabilities, any workflow of any healthcare setting can be configured for optimum ROI.
The following are some of its actual screen images. (Please note: Final screens might not be the same as we customize the platform for each healthcare entity keeping its custom requirements and workflows in mind.)