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15 Best Patient Engagement Software in 2023 (Features, Pros, Cons, Pricing)

Looking for the best patient engagement software?

Finding a platform that suits your clinical, workflow, and business needs is quite hard.

But don’t worry, we’ve done all the tough work for you.

In this blog, we’ve mentioned the top digital patient engagement platform along with their solid features, pros, cons, and pricing.

And we’ll reveal our patient engagement solution too.

So, let’s see who’s going to come out on top.

15 Best patient engagement software in 2023

At the end of the list, we’ve also shared 6 mind-blowing tips to find the best software for patient engagement.

Let’s get started.

1. Our patient engagement solution

It’s the best among all the tools out there!

Because it has tons of ‘relevant’ features that you won’t just find in one place – in any other software.

In fact, we have built it with the help of 30+ Ontario-based healthcare providers so that you can get the topmost clinical experience along with peace of mind while using it.

Top features of our patient engagement solution:

  • Patient portal
  • Patient document management
  • Reminder via SMS and email
  • No-code checklist maker
  • Real-time notification
  • Medication refill request
  • Message a doctor and caregiver
  • Patient intake forms
  • HIPAA authorization
  • Document management with expiry reminder set up
  • Advanced permission management
  • Portal for caregivers of patients


  • It’s HIPAA-compliant software.
  • It comes up with no-code capabilities (we’ll explain to you).
  • Multi-user architecture (A separate web portal for patients, internal and external team members)
  • Unlimited users can access with lifetime usage rights
  • Customization as per your branding and operational needs

Okay. So, what are its no-code capabilities? Explained with a live example

It means – you can configure our platform as per your workflow needs without any coding knowledge!


Let’s understand with an example of a no-code custom checklist application maker (a feature of our platform).

Let’s assume that you want to create a customizable checklist for a medication tracker which a patient and their caregivers can use to track their medication along with – can request a refill.

Using our solution to patient engagement software, you can easily create it in just 6 simple steps.

What you need to do is – enter medication tracker preferences in the first 5 steps and validate all the information in step 6 (just as shown in the below screenshot).

Patient engagement software 1

And the created checklist would look something like this (to you, your patients, and their caregivers).

Patient engagement software 2

Now, you just need to – add medication names, give them tags and select the days the patient is supposed to take it.

Just like shown in the below image.

Patient engagement software 3

And as we said earlier, there is a separate web portal for patients and their caregivers also.

From that, a patient or their caregivers can easily update the medication status like — taken, missed, and refill needed.

Here is how it looks.

Patient engagement software 4

This is just one feature of our solution.

There’re tons of others that you can configure without scratching your head.


Unlike healthcare SaaS products – there’re no monthly or yearly fees for our no-code patient engagement software.

You just need to pay a one-time licensing fee and get lifetime usage rights for an unlimited number of users!

2. NextGen Office

NextGen Office

It offers clinical solutions just like its name – Next Generation!

NextGen Office is an award-winning patient engagement software that not just offers patient engagement solutions but also comes up with cloud-based EHR, practice management, and revenue cycle management.

Meaning, it is an all-in-one solution for almost every clinical practice.

Top features of NextGen Office:

  • Online scheduling
  • Appointment reminders
  • Telehealth visits
  • Online payments
  • Medication refill requests
  • Message a doctor
  • Review medical records
  • Appointment scheduling


  • Everything in one place
  • Smooth user interface
  • Great customer service
  • Suitable for almost any healthcare area


  • No care plan management
  • No mobile access
  • Complex to understand the system


Its pricing is not provided by the vendor.

However, NextGen Office offers a free trial for its digital patient management platform.

3. athenaOne


What makes it athenaOne the best patient engagement software company?

Its self-service engagement tools and enhanced communication resources!

In other words, it lets you focus on the patient rather than getting stuck in other clinical workflows – by reducing the amount of time and effort of your team.

Top features of athenaOne:

  • Access health records
  • Easy payment gateway
  • Automated and self-scheduling appointments
  • Send reminder
  • Chat with the doctor
  • Virtual care


  • User-friendly interface
  • Simple navigation
  • Easy access to patient information
  • Award-winning patient portal
  • Self-guided tools


  • Not allowed to create duplicate checklists
  • Navigation is easy but not usability
  • No free version and free trial


The pricing is not provided by the company.

📌 You must also explore our: Home care scheduling software

4. Mend


Unlike other tools, Mend only focuses on the patient engagement solution.

In fact, it has 98.3% engagement, 99.85% video connection, & single-digit no-show rates.

Mend offers its digital patient engagement platform to medium to large healthcare entities that have a team of 11+ care providers.

Top features of the Mend:

  • Patient intake platform
  • Automated patient payments
  • Patient appointment reminders
  • Patient scheduling system (with self-schedule)
  • HIPAA-compliant telemedicine
  • Seamless EHR/PMS integrations


  • No manual data entry
  • Offers digital forms
  • Smooth patient scheduling
  • AI-enabled patient attendance predictor
  • Mobile access
  • Allows to manage care plan


  • Keeping track of outreach or messages is difficult
  • It is not compliant with all the data privacy laws.
  • No details options for configuration
  • EHR integration only available with the PRO plan


Mend allows you to use its platform for free with some limited features.

If you want to go for a premium then its pricing starts from US $49/month/provider.

5. PracticeFusion


PracticeFusion is not limited to just patient engagement but also comes up with EHR solutions for independent practices.

By using its best patient engagement software, you can easily lower the costlier and time-consuming patient no-shows while at the same time reducing staff time spent on the mobile.

Top features of PracticeFusion:

  • Automate appointment reminders via – text, voice, and email
  • Patient intake forms
  • Secure text communications
  • Allows to customize appointment reminders
  • Video chat
  • Seamless EHR integration
  • Patient portal


  • Access on any device
  • Intuitive navigation
  • Easy task management
  • Faster and seamless integration
  • User-friendly interface


  • Fewer customization options
  • Not suitable for small practices due to high pricing rates
  • Lack of medical device integration


PracticeFusion comes with a free trial.

And if you want to use its premium features, it’ll charge you US $149/month.

6. PrognoCIS


PrognoCIS is one of the best patient engagement software companies.

Because it offers 360-degree clinical solutions in one place with as per meaningful user requirements.

For example – EHR, practice management, medical billing, revenue cycle management, and telehealth.

In fact, it is ranked as a top 10 cloud-based EHR by KLAS.

Top features of PrognoCIS:

  • Secure messaging
  • Patient portal
  • Appointment scheduling
  • Telemedicine solutions
  • Online patient payments


  • Allows you to customize the product as per your needs
  • Seamless data migration from other EHR
  • It’s HIPAA-compliant.
  • Interactive workflow design
  • Built-in online consultation app


  • The scheduling feature is a little bit complex
  • No care plan management
  • Complex and poor usability
  • The pricing is too high


PrognoCIS doesn’t offer a free trial and version. You have to pay the US $250/month to implement into your patient engagement practices.

📌 You must also explore our: Telemedicine software for providers

7. Solutionreach


Solutionreach is one of the best patient engagement software companies providing result-driven solutions for the past 20+ years.

It’s a powerful tool that is built for every size of medical practice and healthcare organizations seeking to enhance their patient engagement strategies.

Top features of Solutionreach:

  • Automated patient appointment reminders
  • Patient intake solution
  • Two-way patient text messaging
  • Automated recall
  • Group messaging
  • Patient education app
  • Group messaging
  • Telehealth
  • Online scheduling


  • Offers integrated acquisition solution
  • Specialized features that support multi-operation at the same time
  • Comes up with seamless integration with third-party software
  • Patient newsletter library
  • Allows internal team chat


  • Its customer support system is a matter of concern.
  • High pricing
  • Have to pay extra for the telehealth, patient intake, and online scheduling features


Its pricing starts from US $329/month.

8. Modmed


Modmed offers its all-in-one digital patient engagement tool to more than 10 specialty care.

What makes it special is that – it is perfectly suitable for small practices.

Top features of ModMed:

  • Telehealth
  • Patient portal
  • Patient self-scheduling
  • Online patient intake
  • Patient appointment reminders
  • Patient survey


  • AI tools that provide comprehensive support in the treatment
  • Has mobile-first approach
  • Offers telemedicine solutions
  • It is built by physicians.


  • The poor software training program
  • Complex usability
  • Implementing new features is like a nightmare


Not provided by the vendor.



RXNT is one of the best patient engagement software in the market at this moment.

But why? Because it is not just limited to patient engagement solutions.

It also enables you to manage your clinical practice with its integrated EHR, telemedicine, practice management, billing and ePrescription module.

Top features of RXNT

  • Appointment management
  • Patient history
  • Payment processing
  • Health documents
  • EHR integration
  • Secure messaging
  • Lab reports


  • Comes up with a mobile app
  • All-in-one solution
  • Support documentation process
  • Easy to navigate


  • Some features are complex to understand
  • Its web app is very slow.


Its pricing starts from $170/month/provider.

10. Vcita


Vcita is a well-known medical practice management software for small practices.

Its patient engagement module comes up with some extraordinary functionalities and feature that helps in improving patient care experience hassle-free.

Moreover, it is a HIPAA-compliant app.

Meaning, you can perform your medical practice without worrying about patients’ data privacy and security.

Top features of Vcita:

  • Client management
  • Payment collection
  • Scheduling and calendar management
  • Manage marketing
  • Patient portal
  • Lead capturing
  • Appointment booking
  • Document management


  • Excellent communication
  • Helps manage marketing operations
  • Suitable for small practices
  • Billing solutions


  • Complex to understand in the first place
  • Requires training for new user


Its basic plan starts from $29/month/user.

📌 You must also explore our: Medical office software

11. Nextech


Nextech is not just software for patient engagement.

But it is also a combination of EHR and practice management solutions.

And it is specifically designed for –

  • Dermatology
  • Ophthalmology
  • Orthopaedics
  • Plastic Surgery

Top features of Nextech:

  • Customizable templates
  • Charting
  • e-Prescription
  • Billing
  • Lead management
  • Advanced analytics
  • Appointment scheduling
  • Patient portal
  • Patient record management
  • Messaging
  • Automated reminder system


  • Intuitive interface
  • Easy-to-use software
  • Customizable features
  • Seamless integration with other software
  • Real-time patient data updates


  • Expensive for small practices
  • Poor data backup solutions
  • Requires comprehensive training


The vendor has not revealed the pricing.

12. PatientPop


PatientPop is quite different from the rest of the patient engagement solutions.

Because it combines online marketing with medical practice management.

Meaning, it not just helps in engaging patients but also helps your practice to grow easily.

Top features of PatientPop:

  • Reputation management
  • Patient intake
  • Telehealth
  • Practice marketing
  • Secure text messaging
  • Appointment and scheduling
  • Reminder


  • It is a fully customizable solution.
  • 24/7 online booking is available
  • Automated feedback gathering
  • Appointment reminders reduce no-show rates
  • Easy to use and navigate


  • Slightly expensive for individual practitioners and small practices
  • Poor integration with other software


The vendor has not revealed the pricing.

13. Doctible


Doctible is the all-in-one solution. And there is no doubt about it.

Because it helps practices from – intake, schedule, reminder and engagement!

Besides, it also offers comprehensive solutions for office administration and practice marketing.

Top features of Doctible:

  • Two-way texting
  • Reminders and confirmation through automated calls
  • Custom voice templates
  • Smart and automated messaging for treatment and procedure
  • Online intake forms
  • Smart scheduling
  • Reputation management
  • Chatbot


  • It is HIPAA compliant patient engagement software.
  • Automated calls for reminders
  • Web chat that gives real-time answers to online queries
  • Simple implementation
  • Easy to use


  • Poor integration with practice management software
  • Lack of documentation solutions


The vendor has not revealed the pricing.

14. Zingit


If you are a chiropractor, Zingit is the best patient engagement software for you.

Because it is specifically designed and built for chiropractic solutions.

Apart from patient engagement, it also helps you reach more patients with ease.

Top features of Zingit

  • Automated appointment reminders
  • Scheduling
  • Z-forms
  • Broadcaster
  • Web chat
  • Custom message templates
  • Manage reviews and local SEO
  • Reputation management


  • Seamless EHR integration
  • Customization flexibilities
  • It is easy to use platform.
  • Send text messages to patients in real-time


  • It is suitable only for chiropractic.


Its basic plan starts from $199/month.

However, you have to pay $70/month if you want to use Z Forms.

15. PatientNow


PatientNow is not just limited to engagement solutions.

But it also lets you manage your medical practices more effectively and efficiently.

Besides, it eliminates paper-based workflows and helps you focus on what’s important.

Top features of PatientNow

  • Patient portal
  • Task management
  • Referral management
  • Automatic reminders
  • Multiple communication features
  • Email and text marketing


  • Seamless integration with marketing tools
  • Allows to promote practices
  • Improve connections with royalty programs


  • Poor navigation
  • No care plan management


The vendor has not provided the pricing.

6 Steps to choose the best patient engagement software

Improving patient engagement is a vital task in order to improve clinical outcomes and reduce overall healthcare costs.

However, finding the right tool for it – is a major challenge.

But don’t worry, we got you covered!

All you need to do is – follow these 6 steps and choose the software that works for you!

  • Define your needs (branding and workflow)
  • Put together all your work team (stakeholders too)
  • Test the tool or see the live demo
  • Get the management buy-in
  • Purchase and implement the software
  • Evaluate the performance

And if you want to avoid this entire process, just get a free live demo of our HIPAA-compliant no-code patient engagement software.

It comes up with flexibility in usage, affordability like never before, and most importantly clinical experience and just peace of mind!

In case you’re wondering, explore real screen images of it.

(Note: These are not the final image of the software. This is what we have created recently. And we customize it as per the unique workflow needs of the clients.)

patient engagement software

How to get started with our patient engagement software?

There are two options for it.

If you don’t have any customization needs:

  • Fill up the contact form
  • We’ll connect with you within 2 to 4 hours.
  • We’ll give you a live product demo along with its pricing.

If you have customization needs:

  • Fill up the contact form (by adding your unique needs)
  • We’ll review it and connect with you within 2 to 4 hours – over a video call.
  • As per your need, we’ll start customization (and it’ll take just a few days)
  • Once it is done, we’ll perform a compliance audit and QA testing.
  • Now, we’ll give you a live demo of it and host it on your own server.

Top 3 FAQs patient engagement software

Being healthcare-focused IT company, we frequently confront the following questions from healthcare providers.

1. What is the importance of patient engagement solutions?

In one sentence – it helps in improving patient care experience!

And for any healthcare practice, this is the most important thing.

The software comes up with automation and digital tools that simply enables you to avoid manual workflows.

With that, you can easily focus on what’s best for the patient.

And you can achieve all these values – without worrying about cost and time.

2. What are the benefits of it?

Its benefits vary in every healthcare setting.

For example,

It helps small practices to build a competitive edge in the market.

On the other hand, it helps large practices (hospitals and health systems) to save cost and time.

At the same time – lowers the work burden of the healthcare staff.

3. What are the best practices for it?

The more you understand it, the more you’ll achieve – better care solutions and ROI!

And the following are the best practices for it.

  • Automate appointment reminders
  • Offer self-scheduling to patients (it gives convenience)
  • Pre-appointment activities
  • Provide a virtual waiting room
  • Real-time conversation via chat
  • Collect patient feedback
  • Generate more online reviews

With this approach – there is nothing that can stop your healthcare practice from thriving!