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8 Best Patient Engagement Software in 2023 (Features, Pros, Cons, Pricing)

Looking for the best patient engagement software?

Finding a platform that suits your clinical, workflow, and business needs is quite hard.

But don’t worry, we’ve done all the tough work for you.

In this blog, we’ve mentioned the top digital patient engagement platform along with their solid features, pros, cons, and pricing.

And we’ll reveal our white-label patient engagement software too.

So, let’s see who’s going to come out on top.

8 Best patient engagement software in 2023

At the end of the list, we’ve also shared 6 mind-blowing tips to find the best software for patient engagement.

Let’s get started.

1. Our best white-label patient engagement software

It’s the best among all the tools out there!

Because it has tons of ‘relevant’ features that you won’t just find in one place – in any other software.

In fact, we have built it with the help of 30+ Ontario-based healthcare providers so that you can get the topmost clinical experience along with peace of mind!

Solid features of our white-label patient engagement platform:

  • Patient portal
  • Patient document management
  • Reminder via SMS and email
  • No-code checklist maker
  • Real-time notification
  • Medication refill request
  • Message a doctor and caregiver
  • Patient intake forms
  • HIPAA authorization
  • Document management with expiry reminder set up
  • Advanced permission management
  • Portal for caregivers of patients

Pros:

  • It’s HIPAA-compliant software.
  • It comes up with no-code capabilities (we’ll explain to you).
  • Multi-user architecture (A separate web portal for patients, internal and external team members)
  • Unlimited users can access with lifetime usage rights
  • Customization as per your branding and operational needs

Cons:

The base is ready but it’s not ready to use.

Because our aim is to hand over the customized software that suits your all workflow and branding needs. And it’s about patients, so a one-fits-all approach (just like healthcare SaaS products) is never going to deliver the clinical value you strive for.

Thus, we take a maximum of 60 business working days to deliver the customized product as per your custom needs.

Okay. So, what are its no-code capabilities? Explained with a live example.

It means – you can configure our platform as per your workflow needs without any coding knowledge!

Confused?

Let’s understand with an example of a no-code custom checklist application maker (a feature of our white-label platform).

Let’s assume that you want to create a customizable checklist for a medication tracker which a patient and their caregivers can use to track their medication along with – can request a refill.

Using our patient engagement tool, you can easily create it in just 6 simple steps.

What you need to do is – enter medication tracker preferences in the first 5 steps and validate all the information in step 6 (just as shown in the below screenshot).

checklist

And the created checklist would look something like this (to you, your patients, and their caregivers).

checklist

Now, you just need to – add medication names, give them tags and select the days the patient is supposed to take it.

Just like shown in the below image.

checklist

And as we said earlier, there is a separate web portal for patients and their caregivers also.

From that, a patient or their caregivers can easily update the medication status like — taken, missed, and refill needed.

Here is how it looks.

checklist

This is just one feature of our no-code digital patient engagement platform.

There’re tons of others that you can configure without scratching your head.

Pricing:

Unlike healthcare SaaS products – there’re no monthly or yearly fees for our white-label no-code patient engagement software.

You just need to pay a one-time licensing fee and get lifetime usage rights for an unlimited number of users!

2. NextGen Office

nextgen

It offers clinical solutions just like its name – Next Generation!

NextGen Office is an award-winning platform that not just offers patient engagement solutions but also comes up with cloud-based EHR, practice management, and revenue cycle management.

Meaning, it is an all-in-one solution for almost every clinical practice.

Top features of NextGen Office:

  • Online scheduling
  • Appointment reminders
  • Telehealth visits
  • Online payments
  • Medication refill requests
  • Message a doctor
  • Review medical records
  • Appointment scheduling

Pros:

  • Everything in one place
  • Smooth user interface
  • Great customer service
  • Suitable for almost any healthcare area

Cons:

  • No care plan management
  • No mobile access
  • Complex to understand the system

Pricing:

Its pricing is not provided by the vendor.

However, NextGen Office offers a free trial for its digital patient management platform.

3. athenaOne

athenaone

What makes it athenaOne the best patient engagement software company?

Its self-service engagement tools and enhanced communication resources!

In other words, it lets you focus on the patient rather than getting stuck in other clinical workflows – by reducing the amount of time and effort of your team.

Top features of athenaOne:

  • Access health records
  • Easy payment gateway
  • Automated and self-scheduling appointments
  • Send reminder
  • Chat with the doctor
  • Virtual care

Pros:

  • User-friendly interface
  • Simple navigation
  • Easy access to patient information
  • Award-winning patient portal
  • Self-guided tools

Cons:

  • Not allowed to create duplicate checklists
  • Navigation is easy but not usability
  • No free version and free trial

Pricing:

The pricing is not provided by the company.

4. Mend

Mend

Unlike other tools, Mend only focuses on the patient engagement solution.

In fact, it has 98.3% engagement, 99.85% video connection, & single-digit no-show rates.

Mend offers its digital patient engagement platform to medium to large healthcare entities that have a team of 11+ care providers.

Top features of the Mend:

  • Patient intake platform
  • Automated patient payments
  • Patient appointment reminders
  • Patient scheduling system (with self-schedule)
  • HIPAA-compliant telemedicine
  • Seamless EHR/PMS integrations

Pros:

  • No manual data entry
  • Offers digital forms
  • Smooth patient scheduling
  • AI-enabled patient attendance predictor
  • Mobile access
  • Allows to manage care plan

Cons:

  • Keeping track of outreach or messages is difficult
  • It is not compliant with all the data privacy laws.
  • No details options for configuration
  • EHR integration only available with the PRO plan

Pricing:

Mend allows you to use its platform for free with some limited features.

If you want to go for a premium then its pricing starts from US $49/month/provider.

5. PracticeFusion

Practice Fusion

PracticeFusion is not limited to just patient engagement but also comes up with EHR solutions for independent practices.

By using its best patient engagement software, you can easily lower the costlier and time-consuming patient no-shows while at the same time reducing staff time spent on the mobile.

Top features of PracticeFusion:

  • Automate appointment reminders via – text, voice, and email
  • Patient intake forms
  • Secure text communications
  • Allows to customize appointment reminders
  • Video chat
  • Seamless EHR integration
  • Patient portal

Pros:

  • Access on any device
  • Intuitive navigation
  • Easy task management
  • Faster and seamless integration
  • User-friendly interface

Cons:

  • Fewer customization options
  • Not suitable for small practices due to high pricing rates
  • Lack of medical device integration

Pricing:

PracticeFusion comes with a free trial.

And if you want to use its premium features, it’ll charge you US $149/month.

6. PrognoCIS

PrognoCIS

PrognoCIS is one of the best patient engagement software companies.

Because it offers 360-degree clinical solutions in one place with as per meaningful user requirements.

For example – EHR, practice management, medical billing, revenue cycle management, and telehealth.

In fact, it is ranked as a top 10 cloud-based EHR by KLAS.

Top features of PrognoCIS:

  • Secure messaging
  • Patient portal
  • Appointment scheduling
  • Telemedicine solutions
  • Online patient payments

Pros:

  • Allows you to customize the product as per your needs
  • Seamless data migration from other EHR
  • It’s HIPAA-compliant.
  • Interactive workflow design
  • Built-in online consultation app

Cons:

  • The scheduling feature is a little bit complex
  • No care plan management
  • Complex and poor usability
  • The pricing is too high

Pricing:

PrognoCIS doesn’t offer a free trial and version. You have to pay the US $250/month to implement into your patient engagement practices.

7. Solutionreach

Solutionreach

Solutionreach is one of the best patient engagement software companies providing result-driven solutions for the past 20+ years.

It’s a powerful tool that is built for every size of medical practice and healthcare organizations seeking to enhance their patient engagement strategies.

Top features of Solutionreach:

  • Automated patient appointment reminders
  • Patient intake solution
  • Two-way patient text messaging
  • Automated recall
  • Group messaging
  • Patient education app
  • Group messaging
  • Telehealth
  • Online scheduling

Pros:

  • Offers integrated acquisition solution
  • Specialized features that support multi-operation at the same time
  • Comes up with seamless integration with third-party software
  • Patient newsletter library
  • Allows internal team chat

Cons:

  • Its customer support system is a matter of concern.
  • High pricing
  • Have to pay extra for the telehealth, patient intake, and online scheduling features

Pricing:

Its pricing starts from US $329/month.

8. ModMed

ModMed

Modmed offers its all-in-one digital patient engagement tool to more than 10 specialty care.

What makes it special is that – it is perfectly suitable for small practices.

Top features of ModMed:

  • Telehealth
  • Patient portal
  • Patient self-scheduling
  • Online patient intake
  • Patient appointment reminders
  • Patient survey

Pros:

  • AI tools that provide comprehensive support in the treatment
  • Has mobile-first approach
  • Offers telemedicine solutions
  • It is built by physicians.

Cons:

  • The poor software training program
  • Complex usability
  • Implementing new features is like a nightmare

Pricing:

Not provided by the vendor.

6 Steps to choose the best patient engagement software

Improving patient engagement is a vital task in order to improve clinical outcomes and reduce overall healthcare costs.

However, finding the right tool for it – is a major challenge.

But don’t worry, we got you covered!

All you need to do is – follow these 6 steps and choose the software that works for you!

  • Define your needs (branding and workflow)
  • Put together all your work team (stakeholders too)
  • Test the tool or see the live demo
  • Get the management buy-in
  • Purchase and implement the software
  • Evaluate the performance

And if you want to avoid this entire process, just get a free demo of our HIPAA-compliant white-label no-code patient engagement tool.

It comes up with flexibility in usage, affordability like never before, and most importantly clinical experience and just peace of mind!

In case you’re wondering, explore real screenshots of our product.

(Note: These are not the final image of the software. This is what we have created recently. And we customize it as per the unique workflow needs of the clients.)

patient engagement software