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Ease Out The Tedious Workflows with Healthcare Automation Technology

The use of AI in healthcare is no longer science fiction as technology is rapidly transforming the healthcare industry.

Now doctors can easily access and analyze patient data to make better decisions.

Admin staff can work efficiently and patients can have entire control of their health and well-being.

Still, most healthcare facilities and businesses find it difficult to implement AI-enabled automation in their processes.

Many of them say healthcare is difficult to automate because of its unique challenges.

Let’s find out what are the implementing issues and limits of healthcare automation along with the workflows that can be automated.

Why is the Healthcare Industry Taking Time to Adopt AI & Automation Technology?

1. Lower Healthcare Investment

According to a WHO report, countries need to invest 1% of their GDP in healthcare.

Healthcare facilities and clinicians are often paid by the customers, government, or insurance providers.

The primary healthcare system which is at the forefront of filling the universal healthcare needs is completely dependent on the government for payment.

Thus, the healthcare resources (administrative staff and doctors) are more focused on administrative work to facilitate communication between the government and healthcare facilities rather than patient care.

The primary healthcare system needs more investment to implement innovative technologies such as AI-enabled healthcare process automation for better healthcare.

2. Staff Recruitment and Training

Gaps in professional skills make it hard for the healthcare industry to fill positions and conduct technological training.

Healthcare professionals go through lengthy training and licensing.

That’s the reason why the healthcare industry has a huge human resource demand and supply gap.

Moreover, the demand for the healthcare workforce is changing with digitization.

Unlike other industries, the healthcare industry is already lacking resources making it hard to provide technology training to overworked staff so that they can seamlessly work with cutting-edge technologies.

3. Unique Hospital Needs

Every hospital has unique requirements that may not be addressed by a generic solution.

The one-fits-all approach does not work in healthcare because every healthcare setting has different workflows in place.

Thus, they need custom solutions to address their unique needs.

For example, there is a vast difference between hospital workflows and nursing home workflows.

A genetic healthcare process automation solution does not work effectively in both cases.

4. Risk of AI-led Automation Implementation in Healthcare

Software failure may lead to a much worse outcome.

  • What if the AI system gets wrong in predicting the medication?
  • What if the AI system fails to function in the middle of procedures?
  • What if faulty EHR delays emergency procedures?

Ultimately, the result can be much worse!

One can not put human life at stake due to machine fault.

Therefore, implementing technology in healthcare needs high expertise.

5. Digital Healthcare Compliance Challenges

Complicated legalization and slowly evolving policies may cause you a headache when developing a digital health solution.

Digital healthcare is face these challenges as gouging digital means complying with the HIPAA, GDPR, and other state or federal regulations.

When a healthcare setting deploys an automation solution, it must carry out a compliance audit to validate compliance readiness.

Top Healthcare Executives Read This: EHR/EMR Automation Solution

Identify the Opportunities of Using Process Automation in Healthcare

There are multiple areas in healthcare where AI-led automation can work better and more rapidly than humans.

The goal of every healthcare provider is to identify those areas to apply the resources, intelligence, and energy in the right direction.

Common implementations of workflow automation software are as follows.

1. Healthcare Staff Recruitment, Onboarding, and Staffing

Automation-driven healthcare recruitment, onboarding and staffing platforms for the HR department help teams to

  • Search the desired talent
  • Simplify employee onboarding
  • Schedule smart staffing
  • Manage employee lifecycle
  • Measure performance metrics
  • Forecast human resource
  • Track skills & time
  • Manage attendance

All these without putting in much effort and time.

2. Patient Onboarding and Discharge

The patient onboarding and discharge process include lots of approval as it often goes through the registration, billing, and insurance procedures.

The traditional paper-based patient onboarding and discharge process was time-consuming making patients wait for long before admission or discharge.

With automation,  the procedures of registration, billing, and insurance claims can be done in real-time.

Resulting in instant approvals for the patient’s admission or discharge using the mobile app.

3. Maintaining Patient’s Electronic Health Records

Patients’ health records are highly sensitive.

Making manual entry to the EHR is prone to human errors and can lead to patient injury.

Automation can help to securely transfer the test result to the patient, doctor, and insurer through authentication and authorization.

As it stores the test information on the cloud, it leaves no room for data breaches and errors.

4. Automated Drug Inventory and Supply

Hospitals must ensure the steady flow of drugs to the patient.

With automation, hospitals can minimize the drug shortage.

Automation helps to find expired medication in the inventory and replace it with new ones.

It also helps to improve the accuracy and efficiency of prescribed drug supply to the patient.

5. Medical Billing Automation

Automation-driven computer-assisted medical billing and coding systems can reduce the complexity of medical code diagnosis and treatment.

The system leverages the EHR documents for billing health services, and an intelligent RPA platform can retrieve the data from EHR to supplement the claim form.

6. Automated Reminders for Patient Appointment Booking and Follow Ups

Automating the appointment scheduling process is the key to providing flexibility, reliability, and convenience to both customers and providers.

It allows the patients to perform many tasks in seconds like

  • Schedule or reschedule an appointment
  • Get pre-appointment reminders
  • Get appointment confirmation
  • Send reminders for follow-ups

All these are from a single-patient appointment automation solution!

Limitations of Automation in Healthcare

The future of healthcare is pushing us to have a more intuitive, efficient, robust, and secure digital healthcare system.

Digitization of the EHR, and EMR has already changed how medical staff work.

AI-driven diagnosis and treatments are providing decision support to radiologists and doctors to improve care delivery.

In the upcoming years, we may see that the roles of medical staff and physicians will be drastically changing with the adoption of new technology.

But that doesn’t mean their role in healthcare is replaceable with RPA bots.

Though administrative job roles have major chances of elimination with automation, the system will still require human supervision.

We can automate repetitive tasks and processes but can't automate the entire healthcare system

Automation can’t fit into the bigger picture for the healthcare system.

Like Tesla cars, we can’t keep our healthcare system on autopilot.

Machines require human assistance to make complex decisions!

Because only humans have that panoramic view and analytical capabilities to choose between right and wrong.

Patients want to be treated by humans and not by software

Though the experts predict that more than 80% of human interaction in healthcare can be handled with automation and AI-assisted response systems, people are still not convinced by the automated responses and seek human interaction while consulting.

As one can not put human life at stake with complete dependence on automated systems, human support is critical in healthcare.

So, we can conclude that automation is best to improve healthcare efficiencies and support everyone in the ecosystem to deliver the best.

But there must be humans in the loop for high-level decision-making and high engagement with the patients.

The limitations of AI are undeniable.

But it still possesses the potential to revolutionize the healthcare ecosystem by easing the tasks of healthcare staff.

Healthcare Process Automation: Make the Technology Work for You with Our RPA Expertise

Healthcare organizations should leverage RPA to make jobs better for staff and physicians.

Those who were previously loaded with the manual administrative job can take up more advanced tasks and focus on patient care.

The fusion of AI and RPA technology can make everyone feel more comfortable with what they do providing more space for creativity in the role.

Additionally, automation helps healthcare organizations to be cost-efficient and provides more business opportunities.

The healthcare executive should look forward to automating common workflows of healthcare to drive productivity and efficiency.

If you are planning to automate healthcare processes in your organization to achieve maximum productivity, we are here to help you to get that done.

We are a healthcare-focused IT company with proven experience and expertise in healthcare software development, web, and mobile app development, consultation, designing, analysis, testing, and automation.

We know every healthcare organization has a unique workflow and thus the solution must also be unique to fit your healthcare requirement.

Therefore, we closely evaluate your healthcare requirement before providing you with a range of solutions.

So let’s get a little proactive to make your next transformation move and feel free to discuss your plan with us.