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Develop an Online Pharmacy App in the UAE (Know How Altibbi Raises $44M for Online Pharmacy Solution)

In pharmacy, the most important thing is a patient-centric approach.

To accomplish that, seamless communication between the patient and pharmacist is must-needed.

But the gap is emerging between them due to the absence of powerful tech solutions.

To fill that gap, the adoption of digital products in the pharmacy is must-required.

The best solution here is – an online pharmacy app!

Because it assists patients in seamlessly ordering medicine (as per the prescription) from the online drugstore to communicate with the pharmacist in real time.

Recently, UAE-based digital health start-up Altibbi raised $44M to level up its online pharmacy app.

As the top online pharmacy app in UAE, Altibbi also offers telehealth and telemedicine services across the Middle East region.

So, if you have an idea to develop an online pharmacy, Altibbi is the best inspiration.

How Does Altibbi Operate its Online Pharmacy App in the UAE?

Altibbi is not just an online pharmacy store but it is also an AI-based digital healthcare service provider in the Middle East region.

With the help of 85,000+ certified medical specialists, Altibbi offers 24/7 telehealth services in the UAE and is now planning to enter the online pharmacy space.

Being a telemedicine solution, Altibbi knows that quality care and comprehensive patient solutions are one of the most crucial aspects of digital health.

By having a team of medical experts, clinicians, and data scientists, they offer the below services.

  • 24/7 healthcare services via text and video call from the website and mobile app
  • Simply find the doctor and book an appointment
  • Enter the symptom and the medical expert will contact you in a mean-time
  • Reliable medical advice from the top-rated healthcare specialist
  • Health tips videos for the patient and medical staff
  • Medical directory to find the healthcare expert across the UAE
  • Get the encyclopedia for the medical laboratory information
  • Medical calculator for the patient that includes – heart rate, calories, body mass, height-to-age ratio, blood pressure, pregnancy due date, and diabetes.
  • Calculator for the medical expert which contains – the risk of breast cancer, chest pain score, and weight to age ratio.
  • Free medical questions and answers from the healthcare experts
  • Detailed medical examination and treatment during pregnancy
  • Daily medical news and articles
  • Encyclopedia of medicine with detailed medicine and treatment information
  • Specialized terminology for medical terms

What is Altibbi’s plan as an Online Pharmacy App in UAE?

Having strong and outcome-driven digital healthcare expertise, Altibbi is dominating the middle-east region.

Altibbi focuses on centralizing patient health information which helps them to deliver the ideal care solution for the patient’s healthcare needs.

As a result, it improves the patient care experience which assists overall business growth.

Their plan is,

  • Want to expand the online pharmacy services in the UAE
  • Boost the diagnostics centers to deliver the ideal primary care solution
  • Boost telehealth services by enhancing quality care and reducing overall healthcare services costs.
  • They want to increase the investment in AI and ML to allow medical experts to deliver more specific diagnostic and prescription solutions.

Now the question is, why does Altibbi want to build an online pharmacy app in UAE? Let us explain.

Why is an Online Pharmacy App Important in the Digital Healthcare Space of the UAE?

As per the reports, “The e-pharmacy market was $42.32 billion in 2018 and is supposed to grow to $107.53 billion by 2025”.

The online pharmacy market is growing rapidly because of the reason such as,

  • Healthcare experts can easily deliver the medical support
  • Medical experts can constantly monitor the patient’s medication to provide quality care.
  • The pharmacy app offers insights into the patient’s medication.
  • It reduces the risk of medication errors.
  • AI support helps to track and manage patient data.
  • Medication advice from the expert
  • On-time medicine deliver to the patient at their homeplace

Why Should You Build an Online Pharmacy App in the UAE?

As per the reports, “Online pharmacy revenue is expected to show an annual growth rate (CAGR 2022-2026) of 11.44%, resulting in a projected market volume of US$34,709.93m by 2026”.

The online pharmacy store allows a patient to speak and collaborate with the drugstore remotely.

In addition to this, the patient can also directly communicate with the healthcare expert for medication advice.

As a result, an online pharmacy app is a convenient solution for both patients and business owners.

Apart from that, below are some other factors that indicate that online pharmacy app development in UAE is a fruitful business opportunity.

  • More profitable drug business opportunity
  • You can offer personalized medicine offers for the patient.
  • Features such as – subscription and free delivery can boost your online drug store business.
  • Remote medicine delivery attracts more customers
  • Patients can effortlessly communicate with the medical expert, clinic, and lab.
  • Patients can safely share their prescription and medical history directly with the health care specialist.
  • The online pharmacy app is the ideal solution for a patient with a chronic condition.
  • There is less competition in the UAE for the online pharmacy store.
  • Buying medicine from online pharmacies costs less than the physical drug store.

So, are you thrilled to build an online pharmacy app in the UAE?

We can assist with our healthcare IT expertise and feature-rich digital healthcare products.

📌 Check out real screens of our white-label telemedicine solution

Which Features You Should Consider When Building an Online Pharmacy App in UAE?

Here are the two major features that you should keep in mind for online pharmacy app development in UAE.

1. Patient Interface Features

  • Registration/Login
  • Dashboard
  • Edit profile
  • Upload document and prescription
  • Search pharmacy store
  • Favorite drug store
  • Information about the medicine
  • Direct contact to the medical store and healthcare expert
  • Shopping cart to edit the medicine order
  • Track your order
  • Repeat the previous order
  • The fast and secure payment process
  • Technical support

📌 You must also explore our: Pharmacy inventory management software

2. Pharmacy Interface Features

  • Intuitive dashboard
  • Simple inventory management
  • Delivery location
  • Manage orders
  • Manage clients and supplies
  • Order notification via text and email
  • Manage and track earnings
  • Powerful insights
  • Direct contact with patient via text and call
  • Daily, weekly, monthly, and yearly report
  • Technical support

Top 3 online pharmacy apps in the UAE

1. Aster Pharmacy

Aster Pharmacy

Aster is the leading pharmacy chain in the UAE.

As an online pharmacy store, Aster offers children’s supplements, special supplements, nutritional products, and home care products.

The features of Aster online pharmacy include – a dashboard, shopping cart, product category, brand, offers, and track order.

2. Life Pharmacy

Life Pharmacy App

Life Pharmacy is the largest healthcare retailer in middle-east.

As a leading pharmacy service provider, they provide various products and services such as – medicines, beauty care, mother & baby products, sports nutrition, personal care, home care, and preventive care products.

The web and mobile app features include – register/login, wishlist, shopping cart, shopping categories, offers, brands, book home PCR test, and prescription delivery.

3. BinSina


BinSina offers multiple products as an online pharmacy store.

The product contains – supplements & vitamins, personal care, baby & maternity care, skin care, cosmetic, fitness, and home care products.

The web app feature includes – a search option, product category, wishlist, shopping cart, offers, and brand purchases.

How Much Does It Cost To Build an Online Pharmacy App in UAE?

The honest answer is – it is difficult to provide a specific cost for developing an online pharmacy app in the UAE.

Because online pharmacy app development is not just limited to the coding part.

But there are several other development processes that not just influence its cost but also time to market.

For example,

  • The complexity of the app
  • The number of features
  • Integrations requirements
  • The hourly rate of the developers
  • Workflow requirements and their complexity
  • Compliance needs

In essence, the cost to build an online pharmacy app in UAE totally relies on the specific features and functionality that you would like to have in the app.

So, it may range from a few thousand dollars to hundreds of thousands of dollars or more!

📌 Check out the pricing of our: White-label pharmacy app

What is the Importance of Customer Service in an Online Pharmacy App in the UAE?

1. Customer retention

Good customer service is the key to customer retention.

Providing an effective and timely response to customer queries builds trust and loyalty.

This can result in repeat business and positive word-of-mouth referrals.

2. Reputation management

Reputation is critical in the medical industry.

A good reputation attracts new patients and customers while a bad reputation can deter them.

By providing exceptional customer service, you can manage your reputation and ensure that patients have a positive experience with your practice.

3. Patient Satisfaction

Satisfied patients are more likely to return for follow-up care.

They may even refer your practice to others.

You can build a loyal patient base by actively listening to their concerns, addressing their needs, and providing personalized attention.

4. Differentiation

Good customer service can set your practice apart from competitors.

In the crowded medical industry, patients have many options for care.

By offering exceptional service, you can differentiate yourself from other providers and attract more patients.

Want to Develop an Online Pharmacy App in the UAE? Know How We Can Help

We are an Ontario-based healthcare IT company.

When it comes to healthcare IT, It is the only thing we have been doing for over 8+ years.

With us, you are on the right track because our approach as a healthcare-focused IT company is distinct from others.

We named it an “outcome-driven approach”.

In which, we only do coding 20% of the time, the rest 80% includes – research, documentation, work management, UI/UX, QA testing, compliance audit, pilot, launch, and ongoing technical support.

To deliver superior healthcare digital products, we have a healthcare-specific knowledge team of web and app developers, UI/UX designers, QA engineers, compliance specialists, and business analysts.

With our outcome-driven approach and experienced team, we help – healthcare start-ups, hospitals, clinics, individual medical specialists, and healthcare businesses.

“We turn healthcare obstacles into opportunity and opportunity into a real business.”

So, let’s conduct a productive call and tell us your unique business, technical and compliance requirements for online pharmacy app development in UAE!

📌 Explore our complete guide on: Pharmacy app development