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Salesforce for Healthcare CRM Costs $450/User/Month or $100,000+/Year: And That’s Not an Only Problem

Without a doubt, Salesforce is the number one CRM.

Several healthcare entities including hospitals and pharmaceutical companies are using it.

But its pricing is something that is a matter of concern – to both big healthcare players and small and medium-scale healthcare entities.

So, in this blog, we will share the detailed pricing calculation of the Salesforce Health Cloud which is the healthcare version of its CRM.

Also, we will share the best alternative to Salesforce CRM for your hospital, pharmaceutical company, or any other healthcare entity.

(Please note: Our intention is not to defame Salesforce. It is already a great product and we admire its engineering team. We are just putting facts that are publicly available. Readers are advised to consume it rationally.)

Salesforce for Healthcare CRM pricing: A detailed calculation

The following are the different types of costs you have to bear before using fully-functional Salesforce CRM for your healthcare business.

1. Software cost

Salesforce offers two types of solutions (CRM).

1. Very general – built for all the industries

Under the first type of solution, Salesforce offers 4 different plans – Essentials, Professional, Enterprise, and Unlimited.

For each plan, it charges based on the number of users.

For instance, the Essentials plan – the most affordable one – costs $25/user/month.

And it supports only up to 10 users.

The following is the pricing comparison of its other plans.

Salesforce pricing

Source: Salesforce

Going for this very general type of CRM does not deliver any value as it lacks healthcare-specific features. Thus, you cannot claim high ROI.

2. Salesforce Health Cloud – built for the healthcare industry

Things get expensive from here.

Salesforce’s healthcare version of CRM costs a whopping $300/user/month.

And its higher version costs as high as $450/user/month.

If a healthcare entity, for example, has 20 users, paying $300 for each user (total $6000) per month or annually $72000 is not a rational idea.

Salesforce Health Cloud pricing

Source: Salesforce

(Ironically, you could build your own version of custom healthcare CRM by investing around or less than $100,000 – for exclusively you with complete source code ownership!)

Not only this but these plans are decided very strategically.

The costlier plan – Unlimited one – is equipped with a higher level of support. So, healthcare entities must go for it to ensure they receive support when they want and thus can achieve business continuity.

2. Customization cost

You must hire Salesforce engineers to customize the CRM as per your needs.

If you think you will skip the customization, you cannot. Because, in healthcare, the one-fits-all approach does not work.

3. Configuration and implementation cost

Understand the fact. Salesforce’s healthcare CRM is not built for you. So, you need to fine-tune it as per your business operations and workflows to actually start using it.

And this also requires experts, and expertise. So, you have to bear the cost here too.

In most cases, Salesforce includes all of these costs into a bundle. You must purchase that bundle to avail the best price and offers.

(If you think that Salesforce customization and configuration are the same things and by going for only one, you can save money, you are wrong.

Both are different things and you would require both.)

Salesforce configuration

4. Salesforce Shield

This is weird. Salesforce is selling security-as-a-product. It is called Salesforce Shield.

You need to pay extra to ensure your healthcare CRM is secure with security features – even though Salesforce claims that its healthcare CRM is HIPAA-compliant!

If we connect the dots,

Salesforce Health Cloud pricing

Salesforce’s contract terms and payment timeline

Well, in most cases, you need to sign a contract of 3 years with Salesforce.

And regarding its payment timeline, you have to make payments annually.

So, if you are thinking that the upfront cost of going for Salesforce’s healthcare CRM is low, you are wrong.

You have to pay the first year’s payment today to start using the CRM from tomorrow for the next one year.

To continue using the CRM for the 2nd year, you have to pay the 2nd year fee before the last day of 1st year.

And the same for the 3rd year.

So, in this sense, you are paying $100,000+ for something – for at least the first year – which you haven’t used!

This also makes you look for best Salesforce alternative.

Salesforce’s Healthcare CRM and its UI problem

The product is exceptional.

But its UI is not healthcare-friendly, restricting healthcare staff from easily navigating the UI in an intense clinical environment.

The reason behind this is the lots of functionalities of Salesforce Health Cloud and an unsuccessful attempt to fit everything on a single screen.

Here are some of the reviews of actual users and what they are complaining about the most.

Salesforce review

salesforce review

They are complaining for real. The following is the real screenshot of Salesforce for Healthcare CRM.

You can clearly see that there are multiple tabs and multiple functionalities making the overall user experience very clogged up!


In essence, pricing, customization, and poor UI experience are the major reasons why many don’t consider it the best CRM for hospitals or the best pharmaceutical CRM software.

Interestingly, Salesforce’s non-healthcare version of CRM has everything working as per the needs of the users.

Then why is its only healthcare version causing issues to the users?

Because, Salesforce has built Health Cloud (the healthcare CRM) on top of its existing CRM – and not from scratch.

Such an approach never works in healthcare! It needs everything exclusive – everything from scratch!

So, now you must be wondering – what’s then the best alternative to Salesforce for my hospital or pharmaceutical company?

Let us show you something epic – the best Salesforce alternative for healthcare industry!

Our no-code ready-to-use healthcare CRM = One-time fee + Lifetime usage + For an unlimited number of users + HIPAA-ready

Yes. Our best team of healthcare IT engineers has worked relentlessly for the last 2 years to build the best alternative to Salesforce.

Here is why we are calling it the best.

Top highlights of our no-code ready-to-use medical CRM:

  • It is built exclusively for the healthcare industry – from scratch.
  • No monthly or yearly fee. You can receive its full usage rights by paying a one-time licensing fee.
  • You receive unlimited access to it for a lifetime.
  • It comes with your own branding.
  • Further customization can be made upon your request.
  • It is a no-code platform. Meaning, you can configure it for any of your workflows by yourself.
  • It is HIPAA compliant. It is already secure. We don’t charge extra for it.
  • It has the most modern and healthcare-friendly UI/UX.
  • It supports multi-user architecture. Meaning, different dashboards for you, your team, your patients, your patients’ caregivers, your vendors, and your vendors’ team members. (That’s why we call it an ecosystem!)

Let us now share the top 6 outstanding features of our ready-to-use best healthcare CRM

Well, being a healthcare IT company, we already know what is something our healthcare system lacks and what is something our providers want.

All 50+ features of our white-label product are hand-picked and tailored-made for the healthcare industry.

The following are its top 6 features you must explore. (Please note, these images are real screenshots of the CRM. However, the final screens might have some differences as we customize the product as per the unique needs of each client.)

1. Create patient or vendor profile

Since it supports both B2B and B2C models, you can create both – patients’ and vendors’ profiles.

The moment you create their profiles, they receive an invitation. By accepting it, they can start using their dashboards.

For each patient and vendor, you can set permissions and manage it from your master dashboard. (We will explore this feature later in detail.)

The process of creating either patient profile or vendor profile is same. However, the fields you have to add data into are different.

Healthcare CRM

2. Internal team allocation

While creating a vendor/patient profile, you can allocate your team members to work with that vendor/patient.

In other words, your allocated team members – from their dashboards – can work with the vendor/patient and perform your allowed operations.

From the ‘user management’ feature, you can add and manage your team members.

healthcare crm

3. Internal and external chat

If a user has permission, he/she can easily chat with external and internal team members.

The best thing about this feature is that a user receives an email notification when there is a message from other team members in a chat.

And from that email itself, the user can reply which reflects automatically on the CRM.

healthcare crm

4. Document management and expiry setup

You can upload several important documents under the profile of each patient and vendor.

Not only this but you can also set to whom and when you would like to send automatic notification before or after a certain date of document expiry.

This way, you can always make sure that documents are up-to-date all the time.

healthcare crm

5. Task assignment and task management

A team member can assign tasks to another team member under the profile of each patient or vendor – if both of those team members are associated with that patient or vendor.

And from that patient’s or vendor’s profile, associated internal users can see all the assigned, completed, and ongoing tasks.

There is an embedded chat window here too so that the team can communicate if anyone has any doubts regarding that task.

healthcare crm

6. Advanced user and permission management

As discussed, you can add and manage your internal users and even your vendors’ users. (Your vendors’ can also add their internal users from their dashboards.)

However, the major thing is, you can set permissions for each of the users at a very micro-level.

For instance, for every feature of the CRM, you can set Edit, Delete, and View permissions.

To not make you select and deselect each feature and its micro-permission levels every time you add a user, we have added a ‘permission grouping’ feature.

With it, you can create a permission group by selecting all permissions for just one time.

So, next time when you want to give permissions to any user, you just need to select that permission group name from the dropdown list and all of the given permissions under that group name will be given to that user automatically.

healthcare crm

That’s not it. There are some other epic features too which make it the best Salesforce alternative for healthcare industry

Other useful features our white-label healthcare CRM includes,

  • Product management
  • Inventory management
  • Parallel browsing of multiple profiles
  • Hotkeys
  • Automate approval workflow
  • Two-factor authentication
  • Automatic logout
  • Notification management

Following are some of the use cases you can execute via our white-label medical CRM software

We call it the healthcare ecosystem and best Salesforce alternative for a reason. Because of its no-code capabilities, it is limitless. Any of the healthcare use cases can be executable with it. The following are the top ones.

  • Patient management / patient data management
  • Vendor management / vendor contract management
  • Patient engagement
  • Patient relationship management
  • Patient portal / lab portal
  • Patient recruitment & management for clinical trial
  • Medical ordering system
  • Clinical collaboration and communication
  • Healthcare asset management
  • Healthcare supply chain management
  • Medical inventory management
  • Home care management
  • Medical practice management
  • Healthcare staff management

The final battle: Salesforce Health Cloud vs Our white-label no-code healthcare CRM

This will help you make a future-proof choice!

Salesforce vs white-label crm

Get it with source code ownership and zero financial risk: Here is how

If you want to enjoy the source code ownership of our healthcare CRM software and not want to settle down with white-label, you can absolutely do that.

However, it will obviously come at a price due to the hours and expertise developers have put into it to build it which now you are going to own.

Not only cost, but you are taking a big financial risk too. What if your users and stockholders fail to adopt it because of whatsoever reason?

To eliminate such scenarios for you, we give you flexibility to first purchase just its usage rights with partial IP rights, use the software, and if you get succeed with it, you can make a call to purchase its source code later in your journey.

And if you don’t want to go with its source code ownership, continue with what you already have – the unlimited usage rights.

In both cases, you are into win-win situations.

How to get started with our ready-to-use, reliable, secure, flexible, and healthcare-specific CRM?

The process is very straightforward.

Step 1: Let us know your interest. We will get back to you within 2-6 hours and give you the live free product demo along with its pricing details.

Step 2: If it suits you, we will hear your customization needs.

Step 3: Our team will customize the product as per your operational and branding needs.

Step 4: We will test the newly added UI/UX elements and other features.

Step 5: We will train you to get everything out of that software and share the usage rights for a lifetime.

Step 6: This entire process will take a maximum of 45-60 business days.