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Salesforce for Healthcare CRM: Save up to $100,000+/Year With the Best Alternative to Salesforce Health Cloud

Quick summary: Without a doubt, Salesforce is the number one CRM.

Several healthcare entities including hospitals and pharmaceutical companies are using it.

But its pricing is something that is a matter of concern – to both big healthcare players and small and medium-scale healthcare entities.

So, in this blog, we will share the detailed pricing calculation of the Salesforce Health Cloud which is the healthcare version of its CRM.

Also, we will share the best alternative to Salesforce for healthcare CRM for your hospital, pharmaceutical company, or any other healthcare entity.

(Please note: Our intention is not to defame Salesforce. It is already a great product and we admire its engineering team. We are just putting facts that are publicly available. Readers are advised to consume it rationally.)

Salesforce for Healthcare CRM pricing: A detailed calculation

The following are the different types of costs you have to bear before using fully-functional Salesforce CRM for your healthcare business.

1. Salesforce Health Cloud cost

Things get expensive from here.

Salesforce’s healthcare version of CRM costs a whopping $300/user/month.

And its higher version costs as high as $450/user/month.

If a healthcare entity, for example, has 20 users, paying $300 for each user (total $6000) per month or annually $72000 is not a rational idea.

Salesforce Health Cloud pricing

(Ironically, you could build your own version of custom healthcare CRM by investing around or less than $100,000 – for exclusively you with complete source code ownership!)

Not only this but these plans are decided very strategically.

The costlier plan – the unlimited one – is equipped with a higher level of support.

So, healthcare entities must go for it to ensure they receive support when they want and thus can achieve business continuity.

2. Customization cost

You must hire Salesforce engineers to customize the CRM as per your needs.

If you think you will skip the customization, you cannot.

Because, in healthcare, the one-fits-all approach does not work.

3. Configuration and implementation cost in Salesforce for healthcare

Understand the fact. Salesforce’s healthcare CRM is not built for you.

So, you need to fine-tune it as per your business operations and workflows to actually start using it.

And it also requires experts and expertise. So, you have to bear the cost here too.

In most cases, Salesforce includes all of these costs in a bundle.

You must purchase that bundle to avail the best price and offers.

(If you think that Salesforce customization and configuration are the same things and by going for only one, you can save money, you are wrong. Both are different things and you would require both.)

Salesforce configuration and customization

4. Salesforce Shield

This is weird. Salesforce is selling security-as-a-product.

It is called Salesforce Shield.

You need to pay extra to ensure your healthcare CRM is secure with security features – even though Salesforce claims that its healthcare CRM is HIPAA-compliant!

If we connect the dots,

Salesforce for healthcare pricing

You must look at Salesforce for healthcare contract terms and payment timeline

Well, in most cases, you need to sign a contract of 3 years with Salesforce.

And regarding its payment timeline, you have to make payments annually.

So, if you are thinking that the upfront cost of going for Salesforce’s healthcare CRM is low, you are wrong.

You have to pay the first year’s payment today to start using the CRM from tomorrow for the next one year.

To continue using the CRM for the 2nd year, you have to pay the 2nd year fee before the last day of 1st year.

And the same for the 3rd year.

In this sense, you are paying $100,000+ for something – for at least the first year – which you haven’t used!

This also makes you look for the best alternative to Salesforce for healthcare CRM.

Salesforce’s Healthcare CRM and its UI problem

The product is exceptional.

But its UI is not healthcare-friendly, restricting healthcare staff from easily navigating the UI in an intense clinical environment.

The reason behind this is the lots of functionalities of Salesforce Health Cloud.

And an unsuccessful attempt to fit everything on a single screen.

Here are some of the reviews of actual users and what they are complaining about the most.

Salesforce review

salesforce review

In essence, pricing, customization, and poor UI experience are the major reasons why many don’t consider it the best CRM for hospitals or the best pharmaceutical CRM software.

So, now you must be wondering – what’s then the best alternative to Salesforce for healthcare?

Let us show you something epic!

Our best alternative to Salesforce for healthcare!

Yes. Our best team of healthcare IT engineers has worked relentlessly for the last 2 years to build the best alternative to Salesforce for healthcare.

Here is why we are calling it the best.

Top highlights of our healthcare CRM solution:

  • It is built exclusively for the healthcare industry – from scratch.
  • It comes with your own branding.
  • Further customization can be made upon your request.
  • It is a no-code platform. Meaning, you can configure it for any of your workflows by yourself.
  • It is HIPAA compliant. It is already secure. We don’t charge extra for it.
  • You can even launch your eCommerce store and manage it on the go.
  • It has the most modern and healthcare-friendly UI/UX.
  • It supports multi-user architecture. Meaning, different dashboards for you, your team, your patients, your patients’ caregivers, your vendors, and your vendors’ team members.

The pricing structure of our alternative to Salesforce for healthcare

We bet you. You’ll not find such pricing models in any other Salesforce Health Cloud alternatives.

Because here – there is no monthly or yearly subscription.

You just need to pay a one-time licensing fee!

In which you’ll get values like –

  • A lifetime usage rights
  • No limits on users
  • No limits on customization too
  • Your own branding.

Top 7 outstanding features of our alternative to Salesforce Health Cloud

Well, being a healthcare IT company, we already know what is something our healthcare system lacks and what is something our providers want.

All 50+ features of our CRM solution are hand-picked and tailored-made for the healthcare industry.

The following are the top 6 features of our alternative to Salesforce for healthcare.

(Please note: These images are actual screenshots of the CRM. However, the final screens might have some differences as we customize the product as per the unique needs of each client.)

1. Create patient or vendor profile

Since it supports both B2B and B2C models, you can create both – patients’ and vendors’ profiles.

The moment you create their profiles, they receive an invitation.

By accepting it, they can start using their dashboards.

For each patient and vendor, you can set permissions and manage them from your master dashboard. (We will explore this feature later in detail.)

The process of creating either a patient profile or a vendor profile is the same.

However, the fields you have to add data into are different.

Create patient or vendor profile in medical CRM

2. Internal team allocation

While creating a vendor/patient profile, you can allocate your team members to work with that vendor/patient.

In other words, your allocated team members – from their dashboards – can work with the vendor/patient and perform your allowed operations.

From the ‘user management’ feature of our alternative to Salesforce Health Cloud, you can add and manage your team members.

Allocate internal team in our alternative to Salesforce for healthcare

3. Internal and external chat

If a user has permission, he/she can easily chat with external and internal team members.

The best thing about this feature is that a user receives an email notification when there is a message from other team members in a chat.

And from that email itself, the user can reply which reflects automatically on the CRM.

Internal and external team communication using healthcare CRM

4. Document management and expiry setup

You can upload several important documents under the profile of each patient and vendor.

Not only this but you can also set to whom and when you would like to send automatic notifications before or after a certain date of document expiry using our best alternative to Salesforce for healthcare.

This way, you can always make sure that documents are up-to-date all the time.

Manage documents in our white-label CRM for healthcare

📌 You must also explore: Healthcare data management software

5. Task assignment and task management

A team member can assign tasks to another team member under the profile of each patient or vendor – if both of those team members are associated with that patient or vendor.

And from that patient’s or vendor’s profile, associated internal users can see all the assigned, completed, and ongoing tasks.

There is an embedded chat window here too so that the team can communicate if anyone has any doubts regarding that task.

Task management in healthcare CRM

📌 You must also explore: HIPAA compliant task management software

6. Advanced user and permission management

As discussed, you can add and manage your internal users and even your vendors’ users. (Your vendors’ can also add their internal users from their dashboards.)

However, the major thing is, you can set permissions for each of the users at a very micro-level.

For instance, for every feature of the CRM, you can set Edit, Delete, and View permissions.

To not make you select and deselect each feature and its micro-permission levels every time you add a user, we have added a ‘permission grouping’ feature.

With it, you can create a permission group by selecting all permissions for just one time.

So, next time when you want to give permissions to any user, you just need to select that permission group name from the dropdown list.

With that – all of the given permissions under that group name will be given to that user automatically.

That’s the reason, we called it our solution the best Salesforce Health Cloud alternative.

Manage user permission in healthcare CRM

7. Notification management

You can set up notifications for several tasks (whether it’s regarding a patient or team members).

For example,

  • Daily checks
  • Medication tracker
  • Patient onboarding and discharge
  • Daily activities
  • Document expiry
  • Patient data recording
  • Contract expiry

But what makes it special is that – you can customize everything in it.

Be it content or trigger amounts, it simply helps you create your own notification ecosystem!

Notification management in healthcare CRM

That’s not it. There are some other epic features too which make it the best alternative to Salesforce for healthcare

Other useful features of our healthcare CRM solution include,

📌 You must also explore: Pharmacy inventory management software

Top use cases you can execute via our medical CRM solution

We call it the healthcare ecosystem as it has multi-user architecture.

Besides, because of its no-code capabilities, it is limitless.

Thus, any of the healthcare use cases can be executable with it.

And The following are the top ones.

  • Patient management/patient data management
  • Vendor management/vendor contract management
  • Patient engagement
  • Patient relationship management
  • Patient portal/lab portal
  • Patient recruitment & management for clinical trial
  • Medical ordering system
  • Clinical collaboration and communication
  • Healthcare asset management
  • Healthcare supply chain management
  • Medical inventory management
  • Home care management
  • Medical practice management solution
  • Healthcare staff management
  • Healthcare eCommerce website builder and management

📌 You must also explore: Best patient engagement software

Top-notch benefits of having a CRM for healthcare

CRM is a technology-driven approach to managing relationships with customers, including patients and their families in the healthcare industry.

Here are some of the benefits of implementing CRM in healthcare:

1. Enhanced patient experience:

It helps healthcare providers to deliver personalized and seamless care to their patients, by keeping track of patient needs, medical history, and more.

2. Improved patient engagement:

It helps healthcare providers to engage patients in their own care by streamlining communication, providing real-time updates on their care approach, and offering care-centric education.

3. Streamlined administrative processes:

By automating administrative processes, such as scheduling and billing, CRM helps healthcare professionals to reduce costs, improve efficiency, and free up staff time for more patient-focused approach.

4. Better data management:

CRM helps healthcare settings to easily collect and analyze patient data, such as medical history and outcomes, which can be used to improve care delivery and patient outcomes.

5. Increased patient loyalty:

By delivering exceptional care experiences, healthcare providers can build trust and loyalty with their patients, which can lead to increased patient retention and positive word-of-mouth referrals.

6. Compliance with regulations:

CRM can help healthcare providers to comply with regulations, such as HIPAA, by providing secure and confidential patient data management.

In summary, CRM helps healthcare organizations to improve patient experience and engagement, streamline administrative processes, manage patient data, increase patient loyalty, and comply with regulations.

The final battle: Salesforce Health Cloud vs Our CRM solution for healthcare

This will help you make a future-proof choice!

Salesforce for healthcare vs white-label medical crm

How to get started with our reliable, secure, flexible, and healthcare-specific CRM solution?

The process is very straightforward.

Step 1: Let us know your interest. We will get back to you within 2-6 hours and give you the live free product demo along with its pricing details.

Step 2: If it suits you, we will hear your customization needs.

Step 3: Our team will customize the product as per your operational and branding needs.

Step 4: We will test the newly added UI/UX elements and other features.

Step 5: We will train you to get everything out of that software and share the usage rights for a lifetime.

Step 6: This entire process will take a maximum of 45-60 business days.